Salon Policies

Blonde Hair
MAKING SURE YOU’RE HAPPY

Your satisfaction is our ultimate priority. If, for some reason, you’re not entirely happy, please do not feel that you cannot tell us before you leave the salon – this is what we would prefer! This allows us to do something about it and make sure that you leave happy – which is our goal! Otherwise, please let us know within seven days. We will invite you for a complimentary appointment to rectify the issue.

ARRIVING LATE

We know that sometimes life gets in the way, stuff happens, and clients can arrive late. However, we need to respect our client’s time, and lateness can affect other clients and staff. If you are running late for your appointment, please call us on 07 3880 0291.
We work hard to schedule the right amount of time for each service. If you arrive more than 15 minutes after your appointment time, we cannot guarantee that all of your services will be performed that day, and we may need to reschedule your appointment and implement our 'no-show' policy.

CANCELLATION & NO-SHOW POLICY

To give us ample time to try and fill any canceled bookings, we kindly ask that you provide us with at least 48 hours’ notice if you wish to cancel or move your appointment. If you fail to give any notification, you will be classed as a ‘no show’, and any deposits offered for services will be lost.

As part of our service, you will receive an SMS reminder 48 hours before your appointment with an opportunity to confirm or reschedule.

DEPOSITS FOR APPOINTMENTS

When booking an appointment with us, you will be required to pay a deposit. Extension and other speciality appointments will require a higher percentage because we need to commit to purchasing your hair or other products in advance.


Your deposit is not an extra charge. It is simply held on an account for you on your booking and taken off your final bill. Deposits are fully refundable/transferable if 48 hours’ notice is given for cancellations or moving your appointment.

 

Please see our cancellation & no-show policy, as deposits will be forfeited if you are late and there is insufficient time to reschedule your appointment.

EXCHANGES AND RETURNS

If, for some reason, you are unhappy with any products purchased at our salon, unused or unopened products may be exchanged for another product within seven days of the original purchase date.

GIFT VOUCHERS

No refunds will be given for gift voucher purchases. Gift vouchers are NOT redeemable for cash. Gift vouchers are valid for three years from the purchase date. Gift vouchers are redeemable in the salon only against products and services. If change is required, this will be given as a credit on your profile at the salon to be redeemed on your next visit.

PERSONAL BELONGINGS

While the Serendipity Hair team will always endeavour to keep your personal belongings safe and undamaged, we cannot accept any responsibility for the loss or damage of your possessions whilst on the premises. We do take every precaution possible to protect your clothes from colour, but we would advise you to wear something appropriate to avoid disappointment. High necklines and collars are best avoided.

Thank you for understanding & supporting these policies.